Documentation
Every public Hero EMR guide, in one place. Pick a topic to jump in, or email support@heroemr.com if you can’t find what you need.
Everything a practice needs to run Hero EMR, linked section by section
Sixteen focused topics covering the whole product — setup, scheduling, paperwork, the encounter, the patient chart, the inbox, results, refills, faxing, documents, referrals, billing operations, patient lists and outreach, the patient portal, and AI. Every manual section is linked directly below.
Jump straight to the exact section
Direct links into every section of the Hero EMR manual, grouped by product area.
EPCS & Controlled Substances
Verification, mobile device tokens, two-factor signing, PDMP checks, and audit logging.
HardwareHardware
Device, workstation, and equipment recommendations for rollout.
OnboardingOnboarding
Physician-facing onboarding materials and implementation resources.
CommercialPricing
Hero EMR pricing and commercial packaging for practices.
PolicyPrivacy Policy
How site information is collected, used, and protected.
SupportSupport
How to email support, what to include, and how to escalate.
PolicyTerms of Use
The terms governing access to the site and service.
WalkthroughWalkthrough
Request a guided product walkthrough and implementation overview.