Email support@heroemr.com for general support, account questions, bug reports, training help, and workflow assistance. Include your practice name, the issue you are seeing, and screenshots when possible so our team can route it faster.
This page is for Hero EMR platform support. If there is an urgent clinical or life-threatening emergency, use your normal emergency procedures.
Use email for most requests. It gives the team the full context needed to troubleshoot without extra back-and-forth.
Short, specific reports are easier to triage. Start with the basics and attach evidence if you have it.
For severe outages or urgent operational problems, do not wait on email alone.