Superpowers for Your Clinical Practice.

Hero is a super-powered EMR that can reduce your practice overhead costs by over $200k.

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Healthcare professional at computer

Supercharge your Front Office

Hero EMR contains a full suite of tools to help you improve front office efficiency and reduce overhead costs. Explore how Hero EMR can help your front office gain superpowers below.

Front Office Highlights
Front Office Highlights

Dr. Judd saves over $60,000 every year in her solo practice by relying on Hero's front office automation. Listen to her story.

Dr. Judd's Story
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All your channels, one intelligent inbox
Email
Fax
Text / SMS
Voice
Mobile App
Patient Portal
Landing Page
Agentic Inbox
The New-Patient Journey

One new patient. Zero minutes of front-desk work.

Meet Maria — our simulated patient. Step through her journey from first click to a paid, confirmed visit, and see what your office never had to touch.

What your office sees 0 front-desk minutes

Three funnels. Zero staff minutes.

  • Free website, built and maintained by Hero — booking funnels collect as much or as little as you choose
  • Automated phone agent answers when the front desk is busy — takes messages and books visits, transcripts included
  • Invite links text themselves after web and phone bookings — staff can send one in a click, but never have to
  • No slot that works? Patients waitlist themselves — first-to-claim offers text out when an opening appears

The card reads itself

  • Front and back in one pass — member ID double-checked for accuracy
  • On a desktop? A QR code hands off to the patient's phone camera
  • Copays and deductibles captured along with the IDs

Benefits verified before she arrives

  • Real-time 270/271 checks across thousands of payers
  • Copay, deductible remaining, coinsurance, and OOP max — snapshotted to the chart
  • Your contracted rate + her benefits = patient responsibility, up front
  • Re-verified automatically the night before every visit

You know exactly who's walking in

  • 25+ validated instruments — PHQ-9, GAD-7, AUDIT-C, and more
  • Rules by visit type, age, or diagnosis pick the right forms automatically
  • Scores flow into the chart as ready-to-bill screening notes
  • Or let the automated interviewer collect the story ahead of the visit

You set the collection policy

  • At booking, before the visit, at check-in — or bill after. Your call, per visit type
  • Copays auto-charge at booking from the eligibility check
  • Post-visit balances auto-collect to the card on file via Stripe
  • Square supported for one-time payments — statement reminders chase the rest

The schedule runs itself

  • Set the cadence once — 7 days, 2 days, day-before, 2 hours — over SMS, email, and push
  • Replies like CONFIRM update the calendar instantly
  • Cancellations trigger the waitlist to refill the slot
  • Every text lands in your Agentic Inbox for two-way messaging
Close the loop with referring providers
Referral Portal Community providers refer patients to you through your clinic’s own branded portal — no phone tag, no lost faxes — and Hero auto-closes the loop, emailing each referrer secure, PHI-free updates as their patient is accepted, scheduled, and seen. Read the guide →

Supercharge your Back Office

Hero EMR automates straightforward claims from eligibility verification through payment posting, dramatically reducing overhead costs. For complex denials and appeals, our professional coders step in to maximize recovery. The result is the perfect marriage of automation and human expertise.

98%
First-pass claim rate*
3x
Faster reimbursement
85%
Reduction in denials

*For primary care practices

Revenue Cycle Pipeline
Step 1

Benefits Verification

Auto-verify insurance eligibility and coverage in real time before appointments

Step 2

Claims Submission

Hero scrubs every claim for errors before electronic submission to payers

Step 3

Remittance

Payments are auto-posted and ERA/EOBs reconciled without manual entry

Denials Management
Identify

Flag and categorize denied claims automatically

Analyze

Hero pinpoints the root cause of each denial

Appeal

Appeals recorded and tracked to payer deadlines — coders work the complex ones

Resubmit

Corrected claims re-filed and tracked to resolution

Loops back to Claims if needed
Built for Your Business Model

Insurance, cash, DPC, or hybrid — Hero runs them all.

Pick the model that fits your practice, or mix them per visit type. The entire billing engine — collection policies, dashboards, reports — reshapes itself around your choice.

The Claim Journey

One claim. Zero biller minutes.

Maria's visit is over. Watch her claim work itself from signed note to posted payment — and what happens when a payer pushes back.

What your biller sees 0 biller minutes

Codes without the coding

  • E/M level, add-on CPTs, and diagnoses extracted from the signed note — automatically
  • Confirmed diagnoses only — screened and ruled-out conditions never get coded
  • Charges price themselves from your fee schedule the moment you sign

Clean claims out the door

  • Readiness checks mirror the 837 generator — problems surface in plain language before submission
  • Routed to the right door across thousands of payers — Office Ally, Availity, Stedi, Optum, or direct to UHC
  • Acknowledgments tracked automatically; stale claims swept nightly

Zero-touch posting

  • ERA 835s ingest and post themselves — payments, write-offs, and denial codes included
  • Check totals verified before anything posts; takebacks and reversals detected
  • Patients are never billed amounts insurance is still deciding

Denials don't linger

  • Work items sort themselves by dollars and age in the Action Center
  • Denial codes translated from the payer's actual responses — not a generic glossary
  • Correct & resubmit in one click; appeal deadlines tracked with nightly alerts
  • Professional coders step in on the complex ones

The whole cycle, one screen

  • Eight lifecycle stages from Signed to Patient balance on one strip
  • Exception chips — unbilled, stale, unposted — clear themselves when the cause is fixed
  • Patient AR, statements, payment plans (beta), and collections in the same command center

Search the supported payer network

Hero EMR runs eligibility, claims, ERA, and status against thousands of payers nationwide. Check whether your top payers are covered and what enrollment looks like.

Browse payer directory
Hero doctor breaking through barriers

Break Down the Barriers

Running a successful private practice shouldn't mean sacrificing the tools and support you'd get at a corporate group. With Hero's office management suite, you no longer have to choose between autonomy and capability. Get the financial upside of independent practice with the operational firepower of a large health system.

Channel

Details coming soon.

Superpowers

See how Hero EMR's intelligent features transform your clinical workflow. Click any feature to see it in action.

1 / 25 features
Video Demos
Ambient Medical Scribe
Dot Phrases
Medication Hero
Fax & Document Import
Patient Questionnaire
Offline Mode
Clinical Intelligence
Diagnosis Hero
Results Hero
Guideline Hero
Knowledge Hero
Documentation
Encounter Completion
Chart Review
Real-Time Collaboration
Form Auto-Fill
Orders & Prescriptions
E-Prescribing
Quest Labs Integration
Smart Referrals
Inbox & Communication
Inbox Hero
Fax Triage
Operations
Front Office Automation
Billing Command Center
Smart Patient Intake
Patient Portal
Smart Phone Agent
Quality & Monitoring
Care Gaps Manager
Remote Patient Monitoring
Feature demo video

Ambient Medical Scribe

Just talk naturally with your patient. Hero listens to the conversation and generates a complete, structured SOAP note in real-time—no clicking, no typing, no templates.

Intelligent

What People Say

"
Hero EMR cut my documentation time in half. I actually get to leave on time now and spend evenings with my family instead of finishing charts.
Dr. Sarah Chen
Family Medicine, Portland OR

An EMR That Inspires Joy

Our mission is to give physicians the powers they need to be Heros for their patients. When you don't dread managing your practice, being a physician becomes fun again.

Hero doctor dunking a basketball with a cape

Trusted by Healthcare Heroes

MedGroup
HealthFirst
CareNetwork
PrimaCare
WellnessPlus
MediCore
VitalHealth
CarePoint
MedGroup
HealthFirst
CareNetwork
PrimaCare
WellnessPlus
MediCore
VitalHealth
CarePoint

Ready to see it in action?

Hero EMR is live. Book a personalized demo and discover how Hero can transform your practice.

Book My Demo